1. Developer and privacy contact
ChatFeel is developed by CF Technology Group Ltd, 128 City Road, London, EC1V 2NX, United Kingdom. For privacy, safety, account, or legal questions, contact us at [email protected].
This policy is available from the ChatFeel app and website so users can understand how their data is handled.
2. Information we collect
- Account and profile information: name, username, ChatFeel ID, email address, phone number, password or authentication token, date of birth or age confirmation, gender, profile photo, bio, country or region, language, and social login identifiers when you choose Google, Apple, Facebook, or another supported login.
- User content: live room activity, video live activity, messages, voice messages, comments, moments, stories, images, videos, profile media, room titles, gifts, reactions, reports, and support messages you create or submit.
- Camera, microphone, and media data: camera and microphone streams for live rooms, video calls, voice features, and verification; photos, videos, and audio files you select from your device; and local music access when you choose to play local audio in a room.
- Biometric and verification data: identity verification submissions, government document images, live selfie images, face verification status, and face embeddings (biometric data) generated for host verification and duplicate-account prevention. Face embeddings are processed on our servers solely for identity verification and fraud prevention and are not used for advertising. Face images and embeddings are deleted when your account is deleted or when no longer needed for the permitted purpose, subject to legal or safety retention. We do not sell or share biometric data with third parties except service providers acting under strict data-processing agreements. Moderation history, violation points, ban status, report records, and appeal information are also retained for platform safety.
- Payment and creator data: virtual coin, diamond, gift, VIP, order, subscription, receipt, recharge, wallet, agency, creator, payout, withdrawal, tax, bank, or mobile payment information needed to process purchases, creator programs, and fraud checks. App store payment card details are processed by Apple, Google, or payment providers and are not stored by ChatFeel unless separately provided for creator payouts.
- Device and technical data: device model, operating system, app version, IP address, device identifiers, push notification token, login history, crash logs, diagnostic logs, network state, and security events. ChatFeel also collects device integrity signals — including whether a device appears rooted, jailbroken, or running in an emulator — solely for fraud prevention, platform security, and to protect the creator economy from abuse. These signals are not used for advertising and are not shared with third parties except as needed for fraud investigation.
- Approximate location signals: IP-based location, selected country or region, and other general location signals used for security, localization, fraud prevention, and service operation. ChatFeel does not require precise GPS location for its core experience unless a future feature requests it with a separate permission prompt.
3. How we use information
- Provide accounts, login, profiles, rooms, messaging, moments, calls, gifts, wallet history, support, and creator features.
- Operate live audio, live video, voice messages, media uploads, local music selection, push notifications, and app links.
- Verify identity, reduce duplicate abuse, enforce host requirements, prevent fraud, detect unsafe devices or IP addresses, and protect users.
- Moderate content and accounts, review reports, respond to appeals, investigate policy violations, and comply with legal requests.
- Process purchases, receipts, virtual items, VIP access, creator rewards, agency activity, withdrawals, refunds, and tax or accounting requirements.
- Maintain, debug, secure, analyze, and improve ChatFeel performance and reliability.
- Communicate with you about your account, security, purchases, support requests, policy changes, and service updates.
5. Third-party services and SDKs
ChatFeel uses the following third-party services that may process user data as part of operating the app. Each provider's privacy practices are governed by their own privacy policy.
- Google Firebase (Google LLC): push notifications (Firebase Cloud Messaging), crash reporting (Firebase Crashlytics), and app performance monitoring. Firebase may collect device identifiers, crash data, and app usage signals. Firebase Privacy.
- Agora / Shengwang: real-time audio and video transmission for live rooms, video live, PK battles, and voice features. Agora processes audio and video streams and may collect device and network data necessary for call quality. Agora Privacy.
- DeepAR: on-device real-time face effects, beauty filters, and AR features applied to your camera stream. DeepAR processes camera frames locally on your device for rendering effects. DeepAR Privacy.
- Google Sign-In / Apple Sign-In / Facebook Login: optional social login. When used, the respective provider authenticates your identity and may share limited profile information (name, email, identifier) with ChatFeel as needed for account creation.
- Sentry: crash reporting and error monitoring. When the app crashes or encounters an error, Sentry may collect crash stack traces, device model, OS version, app version, and error context to help us diagnose and fix bugs. Crash data does not include your personal profile information or message content. Sentry Privacy.
- DigitalOcean: cloud infrastructure, database hosting, object storage, and content delivery for ChatFeel's backend services. Data is stored in DigitalOcean data centres subject to their security and compliance standards. DigitalOcean Privacy.
- Google Play Services / Apple App Store: app distribution, in-app billing, receipt validation, push notification delivery, and device integrity checks.
We do not knowingly integrate advertising networks or permit third-party advertising SDKs to collect data from ChatFeel users for cross-app advertising purposes.
6. Device permissions
ChatFeel requests device permissions only when needed for app features. You can manage permissions in your device settings.
- Camera: live video, video calls, profile photos, media capture, and face verification.
- Microphone: audio rooms, video rooms, voice messages, calls, and host features.
- Photos, videos, and audio library: selecting media for profiles, moments, messages, rooms, and local music playback.
- Notifications: messages, room updates, account activity, safety notices, purchase status, and support responses.
- Network and device state: service connectivity, security, fraud prevention, diagnostics, and app performance.
7. Advertising
ChatFeel does not display third-party advertisements inside the app. We do not use advertising SDKs, sell user data to advertisers, or allow advertising networks to track users across apps or websites for targeted advertising purposes. Any promotional content inside ChatFeel is operated by ChatFeel directly and is not powered by third-party ad networks.
8. Retention and deletion
We keep information for as long as needed to provide ChatFeel, comply with legal obligations, resolve disputes, prevent fraud, enforce terms, process creator payouts, and maintain security.
- Account and profile data are generally kept while your account is active.
- User content remains until you delete it, your account is deleted, or it is removed under our policies.
- Verification, payment, payout, fraud, moderation, and safety records may be retained longer where needed for security, accounting, dispute, legal, or regulatory reasons.
- Crash logs and diagnostics are kept only as long as reasonably needed for troubleshooting, security, and reliability.
You can request account deletion in the app from Privacy Settings, or from the public web page at delete-account.html. In-app deletion is scheduled with a 7-day grace period so you can cancel if the request was accidental. After completion, we delete or de-identify personal data associated with the account unless retention is required for legitimate safety, fraud, legal, financial, tax, or regulatory reasons.
9. Your choices and rights
Depending on your country or region, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Correction: request correction of inaccurate or incomplete personal data.
- Deletion: request deletion of your account and associated personal data via the app's Privacy Settings or at delete-account.html.
- Data portability: request your personal data in a structured, commonly used format where technically feasible.
- Restriction or objection: object to or request restriction of certain processing activities where permitted by law.
- Withdraw consent: where processing is based on consent, withdraw that consent at any time via app settings or by contacting us.
- Notifications: opt out of non-essential promotional notifications through the app's notification settings.
- Permissions: change or revoke device permissions (camera, microphone, notifications, media) in your Android or iOS settings at any time.
To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within the timeframe required by applicable law. If you are located in the European Economic Area (EEA) or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
11. Security
We use technical and organizational safeguards designed to protect personal data, including HTTPS/TLS transmission, access controls, storage protections, audit practices, and fraud monitoring. No online service can guarantee absolute security, but we work to protect user data against unauthorized access, loss, misuse, alteration, and disclosure.
12. Children and minors
ChatFeel is intended only for users who are at least 18 years old. Children and minors under 18 are not permitted to create accounts, join rooms, stream, message, post content, send gifts, or use any ChatFeel feature. We do not knowingly collect personal information from anyone under 18. ChatFeel is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA) and equivalent laws. If you believe a minor is using ChatFeel or that we have inadvertently collected information from a child under 13, contact [email protected] immediately so we can review and take appropriate action, including account removal and data deletion.
13. Changes to this policy
We may update this Privacy Policy when our practices, features, legal requirements, or platform requirements change. The updated version will show a new "Last updated" date. Continued use of ChatFeel after an update means you accept the updated policy where allowed by law.