Account Help
Login, profile, phone or email, verification, deletion, account recovery, and privacy settings.
Help and safety contact
Contact ChatFeel Support
For account, privacy, safety, payment, creator, or general support questions, contact us at [email protected].
Company address: CF Technology Group Ltd, 128 City Road, London, EC1V 2NX, United Kingdom.
Safety Reports
Minors, nudity, sexual content, threats, harassment, impersonation, scams, live abuse, or urgent moderation issues.
Payments
Coins, diamonds, gifts, VIP, refunds, receipts, wallet, withdrawal, host, creator, and agency questions.
What to include
- Your ChatFeel ID, registered phone number or email address, and country or region.
- A short description of the issue and the date/time it happened.
- For payments, include order ID, receipt, amount, currency, and screenshots.
- For safety issues, include profile IDs, room names, message screenshots, and why the content is unsafe.
- For child-safety or urgent live-streaming reports, include "Urgent Safety" in the email subject.
Do not send passwords, one-time login codes, full payment card numbers, or private security credentials.