1. Virtual items are a limited license
Coins, diamonds, gifts, VIP features, badges, levels, frames, and similar items are digital features for use inside ChatFeel. They are not money, stored value, deposits, securities, property, or legal tender. They do not earn interest and cannot be redeemed for cash except through official creator or host programs expressly offered by ChatFeel.
2. Purchases and billing
Purchases made through iOS or Android must use Apple App Store or Google Play billing where required. Store billing, taxes, receipts, chargebacks, and refunds may be handled by Apple, Google, or payment providers. You are responsible for keeping your account secure and reviewing purchase details before confirming payment.
3. Entertainment features — lucky gifts and PK battles
ChatFeel offers optional entertainment features — including lucky gifts and PK battles — that involve virtual coins or diamonds and may include randomised outcomes or competitive results. These features are designed for social entertainment only and are not gambling, wagering, lotteries, or regulated financial products.
- Lucky gifts: when a user sends a lucky gift, a bonus multiplier is applied as a social entertainment mechanic. The outcome is determined server-side as a feature of the gifting experience. No real money is won or paid out directly through the lucky gift mechanic. The cost is the coin price of the gift; any bonus coins or diamonds received by the recipient are virtual items subject to this policy.
- PK battles: live streaming competitive events where two hosts compete for audience gifts. Diamond totals from audience gifts are counted for the result. These are entertainment events; no real-money prizes are paid directly from the battle mechanic.
- No cash prizes: ChatFeel does not award real money, cash equivalents, or financial prizes directly through entertainment features. Diamonds earned through creator activity may be subject to creator withdrawal programs under separate eligibility terms.
- 18+ only: all ChatFeel features, including entertainment features, are restricted to users aged 18 and over.
- For entertainment only: if you do not wish to participate in features with randomised outcomes, you may choose not to use the lucky gift function. Participation is always voluntary.
4. Refunds
- App Store and Google Play purchases are subject to Apple or Google refund rules and may need to be requested through the store account used for purchase.
- Consumed virtual items, sent gifts, used VIP time, completed creator support, or delivered digital benefits are generally non-refundable unless required by law or platform rules.
- ChatFeel may deny refunds connected to fraud, abuse, chargeback manipulation, policy violations, or off-platform trading.
- If a purchase fails but you were charged, contact support with your ChatFeel ID, order ID, store receipt, date, amount, and screenshots.
5. Creator, host, agency, and withdrawal programs
Creator rewards, host earnings, agency activity, salary targets, bonuses, commissions, and withdrawals are subject to eligibility, verification, fraud review, account status, local law, payment provider rules, and ChatFeel program settings. We may delay, hold, reverse, or deny payouts if activity appears fraudulent, manipulated, unlawful, or in violation of our policies.
6. Off-platform trading and manipulation
You may not sell, buy, trade, broker, lend, transfer, or advertise ChatFeel accounts, coins, diamonds, gifts, levels, badges, rewards, creator benefits, or withdrawals outside approved ChatFeel systems. Violations may lead to balance removal, payout hold, feature restriction, account suspension, permanent ban, and legal or payment-provider reporting.